VONSCH provides unrivaled professional comprehensive after-sales service for the entire range of our products. High-quality componentsof our products and 72 hours of testing of every product on the real load reduce the number of service calls to a minimum. The warranty period for each product are longer than defined by the law (25 months) and ordering preventive examinations or signing a service contract or program of comprehensive care, the warranty period is adequately extended. Our goal is the satisfied customer.
Nonstop number +421 905 253 188 - useful technical advice and prompt service is provided 24 hours a day.
Warranty repair is done either by the services agreement (where the repair can be arranged within 24 hours or as soon as possible), in agreement with the customer. Usually up to 3 days. Service by VONSCH is not only about 'traditional' arrival to the customer, which says nothing about the repairs, but full elimination of defects, since the service department has specialists that are equipped with all the spare parts and the know how. Warranty repair method is described in the documentation of products - lower power products should be delivered to VONSCH site, products of higher power will be repaired by our technician at customers site.
Post warranty service is just as fast, high quality and available as the warranty service. Several options are offered to the customer and free of charge advice is still provided, because the initial cause of the failure is very often in the connected devices or machines, and not in the product, which only indicates the error.
Preventive examinations and prophylactic service is done in agreement with the customer on the basis of a service contract or a contract for preventive inspections at agreed intervals.
In agreement with the client we offer training service for our devices, but we are able to train your personnel in a broader context.
We know that our service is our strength and we are proud of it.